Effective Date: February 12, 2025
- Introduction
Welcome to DuoNaina E-Commerce Online Business (“DuoNaina”, “we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your use of our website, products, and services (collectively, the “Services”). By accessing our Services, you agree to these Terms. If you disagree, please do not use our Services.
- Services We Provide
DuoNaina offers:
E-commerce Platform: A wide range of products including clothes, watches, bags, stitched and unstitched suits for all ages, plus frozen foods (samosas, spring rolls, kababs).
IT Solutions: Software solutions, hardware supplies, internet services, and technical troubleshooting.
Graphic Design and Web Development: Graphic design, web development, SEO, and social media services.
Training Services: Online courses and training on digital marketing, crypto trading, online business management, and e-commerce operations.
- Eligibility
You must be 18 years or older to use our Services. If under 18, parental consent is required. By using our Services, you confirm your eligibility.
- Account Creation
When you create an account, you agree to provide accurate, current, and complete information and to update it as necessary. You are responsible for safeguarding your account credentials.
- Payment Terms
Payment Methods: We accept payments via JazzCash, EasyPaisa, and other recognized platforms.
Refund Policy: Payments are non-refundable unless required by law.
Currency: All transactions are processed in the local currency unless stated otherwise.
- Use of Website and Services
You agree to use our Services in compliance with all applicable laws. Prohibited activities include fraud, intellectual property infringement, and any harmful or unethical conduct.
- Intellectual Property
All content (text, images, logos, etc.) on our website is the property of DuoNaina or its licensors and is protected by copyright laws. No part may be reproduced without our written consent.
- Limitation of Liability
To the fullest extent permitted by law, DuoNaina is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our Services.
- Indemnification
You agree to indemnify and hold harmless DuoNaina, its affiliates, and its representatives from any claims or damages arising from your use of our Services or violation of these Terms.
- Termination
We reserve the right to suspend or terminate your access to our Services at any time, without notice, if you violate these Terms or engage in conduct harmful to our business.
- Privacy
By using our Services, you acknowledge that you have read and understood our Privacy Policy, which governs the collection, use, and protection of your personal information.
- Governing Law
These Terms are governed by and construed in accordance with the laws of Pakistan. Any disputes will be resolved exclusively in the courts of Pakistan.
- Changes to Terms
We may update these Terms periodically. Any changes will be posted on this page with a revised effective date. Continued use of our Services signifies acceptance of the updated Terms.
- Dispute Resolution
Disputes will first be addressed through informal negotiation. If unresolved, disputes may be settled by binding arbitration or in court, as applicable.
- Third-Party Links
Our website may include links to third-party sites. We are not responsible for their content or practices. Please review their terms and policies separately.
- Contact Information
For any questions regarding these Terms, please contact us at:
Email: duonaina@duonaina.com
Phone: +92 3207411554
Address: Lahore Cantt, Pakistan
- Product Sales and Delivery Terms
Shipping: Orders are processed and shipped promptly. Shipping times depend on your location and product availability. We are not liable for delays by third-party carriers.
Delivery Charges: Applicable fees will be shown at checkout.
Returns and Exchanges: Refer to our Return and Exchange Policy for detailed instructions.
Warranty: Certain products may carry manufacturer warranties per their terms.
- Subscription Services
For subscription-based services (e.g., courses, memberships):
Subscriptions auto-renew unless canceled before the renewal date.
Cancellation and refund policies are provided at the time of subscription.
- User Conduct
You agree not to engage in unlawful, fraudulent, or harmful activities, including spamming or data scraping. Violations may result in account termination.
- Payment Fraud and Security
All transactions are secured with industry-standard encryption. While we take reasonable steps to prevent fraud, complete security cannot be guaranteed. You are responsible for maintaining the confidentiality of your payment details.
- Force Majeure
DuoNaina is not liable for delays or failures caused by events beyond our control (e.g., natural disasters, wars, pandemics, technical failures). We will notify you if such events affect our Services.
- Disclaimer for Accuracy of Content
While we strive for accuracy in product descriptions, pricing, and images, DuoNaina does not guarantee that all content is error-free. In case of discrepancies, we reserve the right to make corrections without prior notice.
- Modification of Services
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time. Significant changes will be communicated where possible.
- Additional Clauses
Additional provisions regarding intellectual property, user-generated content, and enforcement policies may apply and are incorporated herein by reference.