Refund and Return Policy (Affiliate Marketing)

At DuoNaina, we operate solely as an affiliate marketing platform. This means that we do not directly sell or ship any products ourselves. All purchases made through our website, links, or promotions are processed through third-party merchants, including but not limited to Amazon, Daraz, Etsy, and eBay.

Our Role

DuoNaina serves as a referral platform. When you click on affiliate links on our site and complete a purchase, you are transacting directly with the third-party merchant. Therefore, all refund and return requests are subject to the policies of the original seller.

Return and Refund Policies by Merchant

Below is a brief overview of how returns and refunds are handled by our key affiliate partners. Please refer to the individual websites for full policy details.

– Amazon: 30-day return window for most items. Some exclusions apply.
– Daraz: 7–14 day return policy for eligible products. Certain categories are non-returnable.
– Etsy: Return policies vary by seller. Most offer a 14–30 day window.
– eBay: Return options depend on individual seller policy, ranging from 14–60 days.

How to Request a Return or Refund

To initiate a return or refund, please visit the customer service or help section of the original store where you made the purchase. DuoNaina is not authorized to approve or process returns on behalf of these merchants.

Non-Returnable Items

Each platform may have different restrictions on returnable items, such as:
– Perishables and food items
– Downloadable digital products
– Personal care and intimate products
– Hazardous materials and flammable goods
Please consult the specific product or seller page to confirm eligibility.

Need Assistance?

If you’re unsure how to proceed or need assistance contacting the original seller, feel free to reach out to us at:
Email: Contact@duonaina.com
Website: www.duonaina.com
We’ll be happy to help direct you to the appropriate channel.

Disclaimer

DuoNaina does not accept any liability for product quality, delivery issues, or refund outcomes. All claims must be made directly with the seller or platform where the purchase was completed.