🔐 Privacy Policy
Effective Date: [1st january 2025]
Website: https://duonaina.com
At DuoNaina E-Commerce Online Business (“DuoNaina,” “we,” “our,” or “us”), protecting your personal information is a top priority. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your data when you access or use our website, products, services, and affiliate content (collectively, the “Services“).
By accessing or using our Services, you acknowledge and agree to this Privacy Policy and our data handling practices.
1. Information We Collect
We may collect the following types of personal and technical information:
📌 Personal Information
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment and transaction details
📊 Technical & Usage Data
- IP address, browser type, operating system
- Device type and location (if shared)
- Pages visited, session duration, and referring URLs
🍪 Cookies & Tracking Technologies
- Site functionality cookies
- Performance and analytics cookies
- Advertising and affiliate tracking pixels (from platforms like Amazon, Daraz, Google Ads, etc.)
For more on cookie usage, see Section 6.
2. Legal Basis for Processing
We process personal data in accordance with:
- Your consent (e.g., newsletter opt-in, marketing)
- Contractual necessity (e.g., fulfilling orders)
- Legal obligations (e.g., tax compliance)
- Legitimate interests (e.g., security, fraud prevention, analytics)
3. How We Use Your Information
Your data helps us:
- Process orders, payments, and service requests
- Provide order updates and customer support
- Personalize your experience across our website
- Share relevant promotional content (with your consent)
- Improve site performance, user experience, and product offerings
- Ensure legal compliance and enforce our Terms & Conditions
4. How We Share Your Data
We do not sell or rent your personal data. However, we may share it with trusted third parties for specific purposes:
- Service Providers: Payment gateways, couriers, web hosting, analytics tools
- Affiliate Platforms: We may redirect you to external platforms (Amazon, Daraz, eBay, Etsy, etc.). Your data usage there will follow their privacy policies.
- Legal Authorities: When required by law, regulation, court order, or in defense of legal claims
5. Affiliate Marketing & External Platforms
Our website contains affiliate links to third-party e-commerce platforms. When you click these links and make a purchase, DuoNaina may receive a commission — without collecting or controlling your payment data on those platforms.
Each external platform (Amazon, Daraz, eBay, Etsy, etc.) follows its own privacy policy, shipping policy, and data protection laws. We strongly recommend reviewing them when making a purchase through affiliate links.
6. Cookies and Tracking
We use cookies and tracking tools to enhance your experience. You can accept or decline cookies via your browser or cookie settings on our site.
Types of cookies:
- Essential Cookies: For navigation and basic functions
- Analytics Cookies: To understand user behavior
- Advertising Cookies: To deliver targeted ads and track affiliate conversions
Disabling cookies may affect some features of the website.
7. Your Data Rights
Depending on your jurisdiction (e.g., GDPR, CCPA), you may have rights to:
- Access: View what personal data we hold
- Correction: Request correction of inaccurate or outdated info
- Deletion: Ask for your data to be erased (where legally possible)
- Portability: Receive your data in a transferable format
- Objection: Opt-out of direct marketing or data profiling
- Withdraw Consent: At any time, for future processing
To exercise these rights, email us at info@duonaina.com.
8. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purpose for which it was collected
- Meet legal, tax, and regulatory obligations
- Resolve disputes or enforce agreements
Once data is no longer required, it is deleted or anonymized securely.
9. Data Security & Breach Notification
We use standard industry practices such as SSL encryption, limited access control, and secure servers to protect your data.
In the event of a data breach, we will:
- Notify affected users as soon as possible
- Notify authorities, if legally required
- Take immediate measures to contain and resolve the issue
10. Children’s Privacy
Our Services are not intended for individuals under 18. We do not knowingly collect or store data from children. If we become aware of such data, it will be promptly deleted.
11. International Transfers
If you are located outside Pakistan, your data may be transferred to and processed in countries with different data protection standards. We ensure that appropriate legal safeguards (e.g., contractual clauses) are in place to protect your rights.
12. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or policies. Please review their privacy terms before engaging.
13. Digital Products, Courses & Services
For digital downloads, training courses, or consultations, we collect only the information required to fulfill your access or participation. These are delivered electronically and are not subject to shipping policies.
14. Contact & Data Protection Officer (DPO)
If you have questions, concerns, or wish to exercise your data rights, please contact:
Email: info@duonaina.com
Website: https://duonaina.com
Address: Lahore Cantt, Pakistan
15. Updates to This Privacy Policy
We may revise this policy periodically. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our Services indicates your acceptance of the revised policy.
16. Additional Legal Notices
- Consent for Data Collection: Use of our website signifies your agreement with this Privacy Policy.
- Data Subject Rights: We comply with applicable privacy laws including GDPR, CCPA, and local data protection acts.
- Emerging Technologies: If we use AI or automation tools in the future, we will apply appropriate ethical and data protection standards.
- Policy Integration: This Privacy Policy works in conjunction with our Terms & Conditions, Free Shipping Policy, Refund Policy, Affiliate Disclosure, and other legal policies available on our site.
🛡️ Thank you for trusting DuoNaina.
We are committed to transparency, data safety, and providing a user-first experience every step of the way.