Frequently Asked Questions
Q: What is DuoNaina?
A: DuoNaina is an affiliate-based e-commerce and digital services platform. We promote and connect users with fashion, electronics, jewelry, IT services, digital marketing, and learning resources.
Q: Does DuoNaina directly sell products?
A: No. DuoNaina operates via affiliate marketing. All transactions are fulfilled by third-party platforms such as Amazon, Daraz, Etsy, and eBay.
Q: Where is DuoNaina located?
A: DuoNaina is based in Lahore, Pakistan, and operates online globally.
Q: How can I contact DuoNaina?
A: Email: contact@duonaina.com | WhatsApp: +92 320 7411554
Q: Can I return products purchased through DuoNaina?
A: DuoNaina is not responsible for product returns. Returns must be requested directly with the affiliate platform (e.g., Amazon, Daraz, Etsy, eBay) as per their respective policies.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Q: What are the return windows for affiliate platforms?
A: Amazon: 30 days | Daraz: 7–14 days | Etsy: Varies by seller | eBay: 14–60 days (seller dependent)
Q: Who pays for return shipping?
A: Shipping costs for returns depend on the affiliate merchant. DuoNaina does not cover or manage return shipments.
Q: What happens if I receive a damaged or incorrect item?
A: Please contact the original merchant where you completed the purchase. DuoNaina does not process or dispatch products directly.
Q: How are payments processed?
A: Payments are handled by the affiliate platform. DuoNaina does not collect or store payment details.
Q: Is it safe to shop through DuoNaina?
A: Yes, DuoNaina only links to verified affiliate partners. We do not store or misuse personal data, as covered in our Privacy Policy.
Q: Does DuoNaina offer Cash on Delivery?
A: No, COD is not available through DuoNaina. Payment methods depend on the affiliate merchant.
Q: What affiliate programs does DuoNaina participate in?
A: We are affiliated with Amazon, Daraz, Etsy, eBay, Hostinger, GoDaddy, and others. We earn commissions on qualifying purchases through these platforms.
Q: Can I become an affiliate for DuoNaina?
A: Yes, members of our Digital Marketing Academy can join as affiliates and earn by referring clients.
Q: What services does DuoNaina offer?
A: We offer SEO, web development, monetization support, tech supply, and marketing services.
Q: What courses are available?
A: Courses include freelancing, e-commerce, crypto, SEO, digital marketing, and forex trading.
Q: How do I enroll?
A: Contact us at contact@duonaina.com or WhatsApp +92 320 7411554.
Q: Does DuoNaina collect personal information?
A: We collect minimal information to assist in communication. We never sell or share your data with third parties.
Q: Is my payment info stored?
A: No, all payments are processed by third-party gateways. DuoNaina does not store your card or banking information.
Q: How do I get support for an order or service?
A: Email us at contact@duonaina.com or WhatsApp us at +92 320 7411554.
Q: What are your support hours?
A: Monday to Saturday, 9:00 AM to 9:00 PM (Pakistan Time)
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