🚚 Free Shipping Policy
DuoNaina E-Commerce Online Business
Last Updated: [Insert Date]
At DuoNaina, our aim is to provide a smooth and customer-friendly shopping experience. As part of that commitment, we offer Free Shipping on selected items within Pakistan.
This policy explains when and how free shipping applies, particularly for locally sold products and items promoted through affiliate platforms such as Amazon, Daraz, eBay, Etsy, and others.
✅ Free Shipping Eligibility
Free shipping is available only under the following conditions:
For Locally Sold Products (Within Pakistan):
- Products listed and fulfilled by local sellers or DuoNaina partners inside Pakistan.
- Order total is Rs. 2,000 or above after discounts (where applicable).
- Product page clearly states “Free Shipping”.
- Applies to standard delivery only. Express delivery may incur extra fees.
For Affiliate Products (Amazon, Daraz, eBay, Etsy, etc.):
- Affiliate products do not automatically qualify for free shipping through DuoNaina.
- Shipping cost, if any, will be determined by the original platform (e.g., Amazon, Daraz).
- If free shipping is offered, it will be clearly mentioned on the product page of the affiliate platform before you add to cart or proceed to payment.
- DuoNaina has no control over the delivery terms, shipping times, or fees of affiliate sellers.
📦 Shipping Coverage
- Free shipping applies only to deliveries within Pakistan for eligible local products.
- Standard delivery is offered across major cities and towns.
- Remote areas may have longer delivery times or added courier conditions.
- We do not offer international delivery for local products at this time.
⏱️ Processing & Delivery Timeline (Local Products)
- Orders are typically processed within 1–3 business days.
- Delivery takes 3–7 working days, depending on your city and courier availability.
- You will receive a tracking number for eligible orders once they are dispatched.
❌ Exclusions
Free shipping does not apply to:
- Orders below Rs. 2,000 for local products (unless otherwise stated).
- Affiliate platform products unless the platform clearly shows free shipping at checkout.
- Oversized, heavy-weight, or fragile items requiring special handling.
- Digital products, courses, or services (delivered electronically).
- Orders returned for refunds (original shipping fees are non-refundable).
⚠️ Important Notes
- Always check the product description and checkout page to confirm free shipping availability, especially for affiliate-linked items.
- DuoNaina is not responsible for shipping delays, costs, or policies related to third-party sellers or platforms.
- Offers, shipping policies, and free delivery availability may vary by product and time.
🔁 Policy Changes
DuoNaina reserves the right to change or cancel this Free Shipping Policy at any time without notice. We encourage users to review this page periodically to stay informed.
📩 Need Help?
If you have questions about free shipping, product eligibility, or affiliate offers, feel free to reach out to our support team:
📧 info@duonaina.com
📞 [Insert WhatsApp/Support Number]
🌐 https://duonaina.com
🛍️ Thank You for Shopping with Duonaina!
We’re here to make your experience affordable, smooth, and transparent — every time.